Frequently Asked Questions

Find quick answers about ordering, delivery, returns, privacy and cookies at Toy Station UAE.

This FAQ is provided for convenience. Our current Terms of Service, Refund Policy, Privacy Policy and Cookie Policy apply in full and take priority if there is any difference between those policies and this summary.

Orders and delivery

Can I change or cancel my order after placing it?

Please review your order carefully before submitting it. Once an order has been accepted, we may be unable to make changes or cancel it. If you need help, contact Toy Station as soon as possible at marketing@toystation.ae or +971 50 677 0722.

How long will delivery take?

Any delivery time provided for an order is an estimate and is not guaranteed. Delays may occur because of the delivery carrier or events outside our reasonable control.

Are delivery charges included in the product price?

Unless expressly stated otherwise, displayed product prices do not include shipping, handling, customs or import charges.

Returns, exchanges and refunds

How long do I have to return an item?

You may request a return within 14 days of receiving your item, subject to the conditions and exclusions in our Refund Policy.

Where can I return or exchange an item?

Returns and exchanges are currently handled at Toy Station UAE stores. Please bring the item and your receipt or other proof of purchase so our team can assess the request.

What condition must the item be in?

The item must be unused, in its original condition and, where applicable, in its original packaging with its tags and accessories. Proof of purchase is required. All requests are assessed under our Refund Policy.

Can I return an opened blind bag or a used product?

Opened blind bags and used products cannot be returned or exchanged, except where required by applicable UAE law.

Will I receive an exchange or a refund?

Our current policy follows an exchange-first approach. The store team will inspect the item and explain the available resolution under the Refund Policy and applicable UAE law.

How will an approved refund be issued?

Approved refunds are returned to the original payment method. The time needed for the amount to appear may depend on the payment provider or bank.

Privacy and cookies

What personal information does Toy Station collect?

Depending on how you use the website, we may collect information such as your contact and delivery details, payment and transaction information, account details, communications with us, and technical information about your device and use of the website.

How does Toy Station use my information?

We use personal information to operate and improve the website, process payments and orders, arrange delivery, manage returns and exchanges, provide customer support, protect the website and transactions, comply with legal obligations and, where permitted, provide marketing and personalised shopping experiences.

Does Toy Station share my information with other companies?

We may share relevant information with Shopify and service providers that support functions such as payments, delivery, fulfilment, analytics, website hosting, fraud prevention, customer support and marketing. We may also disclose information when required by law or when you ask or consent to a particular disclosure. Please see our Privacy Policy for full details.

What cookies does the website use?

The website may use strictly necessary, functional, analytics, advertising and personalisation cookies. Strictly necessary cookies support functions such as security, the shopping cart, checkout and account access. Optional cookies are used according to your choices and applicable law.

How can I manage my cookie preferences?

When available, use the cookie banner or the Cookie Preferences link at the bottom of the website to accept all cookies, reject optional cookies or choose individual categories. You can change or withdraw your choice later. Browser settings can also block or delete cookies, although blocking all cookies may affect the cart, checkout or other website functions.

What privacy rights do I have?

Depending on your location and applicable law, you may have rights to request access to, correction of or deletion of your personal information, and in some cases to receive or transfer a copy of it. You can also unsubscribe from promotional emails using the link in the email. We may need to verify your identity before completing a request.

Still need help?

Contact Toy Station UAE:

• Email: marketing@toystation.ae

• Phone: +971 50 677 0722

• Address: Al Wasl Road, next to Post Office, Al Wasl, Jumeirah 1, Dubai, United Arab Emirates